Frequently Asked Questions - (FAQs)
Here are some questions that we get asked regarding the service - if you don't find the information you were after, why not Contact Us
Tonic is neither an educational or counselling service, but a practical resource providing fast-track therapy at the point of need.
The convenience of using Tonic overcomes the time consuming process of attending a clinic for a face-to-face appointment. Our team takes you as you are, where you are and adds much needed TLC. Your guarantee of anonymity and our guarantee of expert help on-demand is the winning combination.
A bereaved client described our service as 'a verbal hug'.
Trust is of paramount importance. To register, no family name, address or post code is required by Tonic. In fact, there is no Client database, thus guaranteeing your anonymity. However, we also offer the personal touch in that you can ask for your own Therapist as often as you like, in the same way if you were booking an appointment at a clinic or a natural health practice.
You will never receive sales calls or text messages and no third party will be given your contact number/email address.
Certainly. A high proportion of our business is based on having established a personal bond during the first call. Knowing who is calling on the 2nd bookings make an immense difference.
You can't. But by calling the Tonic Team you will be taking the first step towards a more positive approach to your life. By concentrating on the solution not the problem, the aim is to put more hope, love and joy back into your life.
Reality check: Clients new to therapy-by-phone may be wary and put up mental barriers that can make fast-track relaxation difficult. Tonic understands these concerns and thus has removed the registration fee and offers the first session at the reduced fee of just £25.
Your Therapist may use Solution Focused Based Therapy (SFBT) if the circumstances are right. It simply means focusing on the positive aspects of our lives. The technique helps to desensitise you from emotions of past or future events and to achieve goals.
However, the Tonic Team does not believe in hiding behind long words like hypnoanalysis or relying on complex concepts such as the psychodynamic theory. And in 30 minutes there is no time for Cognitive Behaviour Therapy (CBT). Indeed, we are not even great fans of Freud and certainly see no merit in encouraging Clients to become emotional about things that have gone wrong in the past, when it is obvious that their problems are current. All we care about is about making you feel great about yourself - now.
Tonic is a brilliant First Aid solution for the stresses and strains of everyday life. Your own personal Mind Gym. But you can't beat a face to face session as eye contact is helpful in instilling trust and confidence. However, in this fast pace world, we have to wrap our personal needs around business and personal commitments.
In addition, many practices have lengthy waiting list to see counsellors and clinical psychologists. We offer you a short, simple lifeline - the ultimate Tonic to refresh yourself.
No. Emphatically NO. Tonic offers complementary healthcare, so whatever your doctor has told you - follow it; whatever medication you are on - take it.
Tonic has a bank of independent experts skilled in talking therapies, which are ideal for phone-based therapy. The solution based approach works especially well within such a tight timeframe. More about us
The Tonic Team is proud of its independence and we will not undermine our objectivity by promoting other therapists, especially if there is no way of knowing if they match our Service Standard.
Remember - there are no promises to heal, no miracle cures, no products to buy. There is no affiliation to any drugs company, no sponsorship and no ideology or religion is promoted. All we care about is empowering you to help you.